Return Policy
Our Return Policy
At Skin Stash, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.
Returns
We accept returns within 30 days of the delivery date. To be eligible for a return, items must be unused, unopened, and in their original packaging.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Opened skincare or haircare products
- Wigs or hair pieces that have been worn or altered
- Sale or final sale items
How to Start a Return
To initiate a return, please contact us at support@skinstash.store with your order number and reason for return. We will provide you with return instructions within 1–2 business days.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–7 business days.
Exchanges
If you received a damaged or defective item, we will gladly exchange it. Please contact us within 7 days of delivery with a photo of the issue.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
If you have any questions, don't hesitate to reach out to us at support@skinstash.store.